In 1896 Samuel and Cora Spence opened the doors of the Crescent Laundry in downtown Kansas City.  Their first customers were mostly bachelors who didn’t want to launder their own collars, cuffs and shirts. 

At the turn of the century, Samuel purchased Faultless Laundry and brought both divisions of the company under the Faultless name. Through the years the company has seen incredible growth and several generations of the Spence family involved in the business.

Faultless began the strategy of acquiring smaller businesses in new markets in 1958 when John Spence purchased Kansas City Towel Supply. Another ambitious purchase came in 1973 with the purchase of Hamilton Towel Supply in Denver, Colorado. 

In 1977 Faultless purchased Pearl-Nuway in St. Joseph, Missouri and continued to pick up additional routes and customers from competitors across the Midwest.  In 1979, with the number of customers expanding to include more hospitals and nursing homes, a state-of-the-art plant was built in Kansas City at the corner of 19th Terrace and Brooklyn Avenue.

The fourth generation of the Spence family began working for Faultless during the 1970’s, 1980’s and 1990’s when John, Jr., Bob, Mike, Nancy, Susan and Mark Spence joined the management team.

Today the fifth generation of the Spence family is involved in the success of the company, including Katie Witcher, general manager of the healthcare division in Kansas City.  Now with over 525 employees, Faultless is proud of the exceptional teamwork and commitment found in the people who work here. 

Although many members of the Spence family are actively involved in the management of the company, they are not the only ones to boast of having generations of people employed at Faultless.  Many employees have stayed with the company for 25 years or more, and there are second and third generations of families who have earned their livelihoods at Faultless.