Media Releases

For immediate release

STATEMENT: Susan Witcher, president

Regarding the Faultless Healthcare Linen victims of the reported Loy-Lange explosion:

Funerals for the Faultless Healthcare Linen employees we lost as a result of the reported Loy-Lange explosion on Monday, April 3, 2017 – Tonya Gonzalez-Suarez and Christopher Watkins, who were married to each other, and their friend, Clifford Lee – began today. Soon this stunning and heartbreaking event will fade from the headlines though the families’ sorrow and the sudden burden of costs involved linger.

While the Faultless family has worked privately with our employees’ families in providing direct support, the public outpouring of assistance – as evidenced in the Sons & Daughters of Soulard’s GoFundMe page, and countless other acts of kindness – also will relieve our employees’ families unexpected and keenly felt expenses in food, travel, lost work and wages and more.

New offers of service, support, comfort and sympathy arrive daily. We are amazed and humbled by the caring response of the St. Louis community. Our deep and heartfelt thanks go out to all who have made themselves known to us as well as those who in anonymity have come alongside our company and our people in a time of need.

Faultless Healthcare Linen plant background:

  • 2030 South Broadway is one of two St. Louis Faultless Healthcare Linen facilities.
  • The other is located at 1615 N. 25th Street.
  • Faultless has operated at the 2030 South Broadway location since 2005.
  • This location has 106 employees. It could not be confirmed how many were in the building at the time of the incident.
  • The company also has facilities in Kansas City, Missouri, and Denver, Colorado.
  • The family-owned business was founded in 1896.

STATEMENT: Mark Spence, chief operating officer

Regarding the Faultless Healthcare Linen victims of the reported Loy-Lange boiler explosion:

We have learned that our third employee, Clifford Lee, injured in the reported Loy-Lange boiler explosion, has died of his injuries. We understand that he was a friend of Tonya Gonzalez-Suarez and Christopher Watkins, who were married to each other and also died of their injuries. For each of the three, it was their first day of work at the plant.

We mourn this terrible loss with their families and are grateful for the thoughtful and generous support offered to these families by so many in this community.

The Sons & Daughters of Soulard, a group of charitable- and community-minded business leaders based in Soulard, were among the first to offer their aid and graciously took the lead in setting up a relief fund to benefit the families. Their GoFundMe page can be found at We understand some of the family members may have set up their own relief fund pages which are another resource for those wanting to show their support.

We also appreciate the many kindnesses shown to our company in these last days by city officials, business and community leaders as well as many individuals.

HLAC Accreditation Standards Awarded AORN Seal of Recognition

AORN has awarded its AORN Seal of Recognition to the Healthcare Laundry Accreditation Council (HLAC) standards document covering the complete textile processing cycle used by Faultless Healthcare Linen. March 27, 2014

Read more about it here by clicking on the logo.


View Fox 2 News Report On Faultless Linen's Charitable Work

Faultless Donates Linen to Help Bring Warmth to the Homeless

Here is a report from Fox 2 in St. Louis about a donation of linen to the homeless. The report aired on a day of record breaking temperatures- January 31, 2013.

Watch the video.

 BJC President and CEO Speaks at Open House

On November 28th, 2012, Faultless Healthcare Linen held an open house at our 2030 S. Broadway healthcare-only laundry facility in St. Louis. Co-hosted with BJC HealthCare and Phoenix Textile, the event celebrated the partnership between Faultless and BJC HealthCare. The event took place in the newly dedicated BJC HealthCare facility.  The following video is a speech given at the event by BJC president and CEO Steve Lipstein. {



BJC Features Faultless Healthcare Linen's Laundry Facility in their Newspaper

BJC Faultless Linen Open HouseFaultless Healthcare Linen partnered with BJC and Phoenix Textiles to host a rededication and open house for the HLAC (Healthcare Laundry Accreditation Council) certified laundry facility.  BJC HealthCare's internal publication, BJC Today, featured the open house in their December 2012 newspaper, which has a circulation of 30,000+.

 Read the Complete Article.



News of Faultless Expansion Appears in St. Louis Business Journal

St. Louis Business Journal Article October 2011The St. Louis Business Journal featured our linen rental company in their October 14, 2011, edition of the weekly newspaper.  Despite the current economic times, growth continues in St. Louis for Faultless Linen. Nearly 62 additional jobs have already been added and construction is underway on a new 103,000 square foot facility at 1615 N. 25th Street, almost double the size of the medical laundry company's largest existing plant in St. Louis.

 Read the complete article.


Faultless Linen Donates to Joplin Tornado Victims

Faultless Linen Joplin DonationFaultless Linen sent a truck loaded with supplies, including: towels, blankets, wash cloths, as well as toiletries, work gloves, diapers, etc. to the Joplin, MO area on May 25, following the devastating tornado of May 22nd, 2011. The medical linen will assist a team of medical professionals who are helping those who were injured in the storm. Members of the Faultless Linen service team, Bob Cox and Elroy Ewell, proudly delivered the items to Joplin and are pictured at left.



Faultless Honored to Appear on Inc 2010 500/5000 List of Fastest Growing Private Companies

INC 5000 ArticleFaultless Linen is honored to appear for the third year in a row on Inc. magazine's list of the top 5000 companies in America.  As an honoree in 2010, Faultless Linen shares a prestigious pedigree with such notable alumni as Intuit, Under Armour, Microsoft, Clif Bar, Patagonia and Oracle!

Click here to learn more.


Faultless Featured on FOX Affiliate

Featured on Fox 4

In February 2010, FOX4 News in Kansas City featured our medical laundry services and CEO Susan Witcher in a positive story about how the company has successfully endured through the challenges of these tough economic times.




Faultless Featured in Kansas City Star

Kansas City Star TreasureThe Kansas City star routinely highlights local companies in their "Hidden Treasures" feature.  This feature is shown in The Kansas City Star Magazine, a supplement to the Sunday Star.  The Faultless Linen article appeared in the November 29th edition along with several pictures of staff (including one of Broadway route representative Phil Harp) and the facility.  To view the entire article, click on the link below.

Click here to see the entire article.


Faultless Listed 8th on Ingram's 2009-2010 Top Kansas City Area Women-Owned Businesses

Faultless Linen Featured in the Book of ListsFor the first time, our medical garment rental company appears on Ingram's magazine's list of the area's top women-owned businesses.  Placement on the list was based on gross revenue in 2008.

Click here to see the entire article.




Faultless' Recession Strategy Makes News

Recession StrategyAccording to an article in the February 1, 2010 edition of the Kansas City Star, our healthcare linen rental company is finding success and growth despite the recession. Learn about Faultless Linen's change in focus.

Click here to see the entire article.



Kansas City Star Features Faultless Linen

KC Star Article May 2008Read the 2009 article about a Kansas City classic!

Click here to see the entire article.







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Contact Faultless

1615 N. 25th-Street
St.Louis, MO 63106
314.338.7525   Google+
2100 E. 19th Terrace
Kansas City, MO 64127
816.483.1970   Google+
2030 S. Broadway
St.Louis, MO 63104
314.621.9005   Google+
4244 Kansas Avenue
Kansas City, KS 66106
913.749.4040   Google+

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Areas Of Service

Faultless Healthcare Linen

Missouri: Kansas City and St. Louis metropolitan areas

Kansas: Kansas City, Topeka and Lawrence metropolitan areas

Illinois: St. Louis to Springfield

Hamilton Linen & Uniform

Colorado: Denver and the front range, Fort Collins, Colorado Springs, Loveland, Lakewood, Greeley, Boulder, Broomfield, Englewood and Littleton

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